Request an Exchange or Return
Contact us via email at firstname.lastname@example.org, using the subject line: EXCHANGE.
Please provide the following information in the email: full name, order number and
reason for exchange or return.
Do not return any product before completing the procedure above.
An exchange must be requested within 30 (thirty) calendar days from the date of
If the buyer decides to return the item for a refund, the purchase can be returned up to
7 (seven) days, from the date of receipt.
The shipping cost of the first exchange or return will be paid by Señorita Galante. After
contacting us by email, you will receive a mail authorization code so the product can be
mailed at any post office (applicable in Brazil only).
Conditions for Product Return
The product must be returned unused, in its original packaging and with the brand
labels. Return the product invoice (Danfe) that comes with the product.
Upon receipt, the product will be analyzed by our quality control department. The
analysis may take up to 5 (five) business days. If the return or exchange is not
authorized, the product will be returned to the buyer with an explanation outlining the
reason(s) why the exchange or return cannot be made.